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Thursday, October 19, 2017

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What the *&?**$?#? to do about conflict?

By TonyBerkman, published on Jul 31, 2010

...agree on. Then focus on ways to accomplish that outcome.

Have a sense of humor and use it. This will break people’s states, and change the conversation.

Remind yourself that the issue being debated, while important, is never usually as important as it seems in the moment. Steven Covey’s, Habit 3, Put First Things First, in his book “7 Habits of Highly Effective People,” will provide you with the skill necessary to evaluate the importance of the issue being discussed. This alone, will give a clear perspective on how to effectively resolve the conflict.

The... (more)

Tags: business, conflict, disagreements, conflict resolution, steven covey, criticism

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