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Thursday, October 19, 2017

2 results for 'service'

Brand Loyalty vs. Customer Service

By Scorpion Sting, published on May 9, 2013

...I was going to get, a pair of Oakleys of course. I have wore the pair pictured for around 10 months. I wear them all the time when out doors, especially when driving or riding. Right around three weeks ago the coating on one of the lenses began to deteriorate. I contacted the Oakley customer service and they instructed me to send the glasses to them with my original receipt and they would determine a course of action. Fair enough. Done. Overnight FedEx because this was my only pair.

After eight days I had a box from Oakley waiting for me. I was very excited to get this box.... (more)

Tags: return, brand, service, loyalty, customer, warrenty, purchase

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