3 results for 'online reputation management'
What is the one thing a service-based business dislikes the most? Negative customer feedback broadcasted on social media and review sites for the entire cyber world to read.
Unfortunately, there is always that ONE disgruntled customer that you just can’t please – no matter how hard you try. He or she then decides to write a negative review on your company’s Facebook page, Twitter, Yelp or FourSquare. The post could be true or it could be a lie. But the problem isn’t whether the review is true or false. Despite the nature of the post, it’s not JUST negative feedback that is the ‘big... (more)
How many times have you been asked to "like" a Facebook page, and felt like you were pressured or harassed into liking it? Social media has turned into a free-for-all, and those who demand attention on social media are being kicked to the cyber curb. For businesses and companies who sell their products and services online, ask yourself this important question: do you want brand loyalists or haters who write bad reviews about your company?
An online reputation takes time to build, and an aggressive sales mentality will only hurt and negatively impact your online reputation. Whether your... (more)
Not too long ago, a business could still be successful without being perfect. If the odd customer was left unhappy or unsatisfied, then it was unfortunate but business owners didn’t lose sleep over it. But times are quickly changing. With an endless supply of social media channels out there, the average disgruntled customer can quickly and easily post scathing reviews that may scare new customers away. It doesn't matter if the review is true or false, people read reviews AND believe them.
If your business and employees fail to perform at your customers' standards, then they will complain... (more)
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