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Sunday, December 17, 2017

4 results for 'customer service'

Crazy Don't Work in the Air -- Part 2!

By The Savvy Passenger, published on Sep 23, 2011

... in other cases where passenger misbehavior or suspicious activity was reported, and authorities called to the airplane for further investigation.

As with my earlier entry about other crazy stunts being pulled on flights, it should come as no surprise that in-flight crews, pilots and customer service agents are still on “high-alert” as it were, from the recent 9/11 anniversary. Still, whether or not that is relevant, the fact still remains that some people still don’t understand that a “higher standard” of behavior is still expected when traveling by air. Most crews can... (more)

Tags: fbi, travel, airlines, safety, people, customer service, security, airline travel, flight attendants, gripes, human race

How Startups Should Handle Customer Complaints

By Allison Way, published on Dec 14, 2010

The customer is always right…right? In today’s business world, this old axiom may not reign completely true. According to Inc.com, this may be because today’s best customer service isn’t something that can be easily faked. Customer service and the handling of customer complaints need to be a more personalized experience within a startup company—just take a look at Zappos.com. They use customer service as their number one greatest feature, and it really, really works! So let’s take a closer look at the craft of customer service so that you can improve your handling of customer complaints... (more)

Tags: small business, customer service, customer complaints, handling customer complaints

Reno AAA: Where Our Members Don't Come First

By Marga, published on Jul 6, 2009

... to keep them out of public meetings. Greater Nevada Credit Union County Commissioner Bonnie Weber, and AAA are bigots, anti-community and anti-local.Jari Sotten refused to give me her manager’s name and number pontificating and braying “It is against AAA policy.” Jari Sotten has zero customer service skills, not surprising for a company that has no complaint or customer service department.AAA has their only Sparks’ location very way out the Pyramid Highway rather than centrally located for the same reasons according to Jari Sotten, “just too dangerous for the employees.” So much... (more)

Tags: california, reno, customer service, policy, washoe county, aaa, sparks, jari sotten, american automobile association

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