In a North Carolina community, an everyday afternoon ended in tragedy. And the incident that took place was made even more disturbing by the poor communication provided by the community management.
No matter where you are or what you do, clear communication is everything. It is imperative, both in business and personal situations. And on this particular day, clear communication was nowhere to be found. The community management team provided the following letter to alert all residents of what took place. The community name and the name of the manager has been removed. Typos and inaccuracies were not changed.
As you read the text from the letter, ask yourself the following: Do you know what happened after reading this letter? You be the judge.
Client Incident Notification Letter
Please allow this letter to provide brief information concerning a tragic accident that occurred at approximately 9:00PM on 8/2/2010.
While we do welcome any inquiry regarding this event; the only information we have available is that the incident was ruled an accident The identities of those involved will not be revealed, so that community peace can be maintained, and the families involved can have time to grieve in the manner they choose.
As always, we do appreciate our clients and we share your concern when tragedies like this occur.
Thank you for your attention to this correspondence and ask that you do not participate in any rumors as they only do damage to the property and to those and to those that are personally affected.
For any of you who would like to make a contribution to the family, you may do so at the office. Also, if you need to talk with someone or need help explaining it to your children I have information on a Dr. XXXXX you may talk too.
XXXX, Community Manager
If you still are unclear of what happened, here is what was reported in the local news. This event actually took place in the community where I call home with my own 12-year-old and 9-year-old sons.
Tragically, just two days ago, a 12-year-old boy was shot and killed in the complex. The young boy was visiting one of his friend’s homes and his friend apparently brought out a gun, the gun went off and the 12-year-old boy died. I have a 12-year-old. I am so blessed that my own son was not involved.
And more than anything, I am so thankful I didn not have to find a letter like this on my door regarding my own son.
For more stories on the impact of poor communication, visit: http://gilleansmith.wordpress.com/category/communication/