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Tuesday, October 17, 2017

The Secure Bank

by Unexpected Traveller (writer), Brussels, Belgium, March 22, 2010

Security is many things to many people. A lack of security is simply a lack of common sense.

Just when I thought that the banking system in certain countries left a little to be desired, I ran into some odd people at the local branch of my bank in Malta. The problem was that since my ATM card has just expired I had to go in and speak to someone.

I waited patiently and browsed a 3-week old edition of the “Financial Times” while I was at it. This did not bother me much – I planned to spend time at the bank and I figured that whoever keeps their reception area up to date would not be the brightest bulb in the drawer, if you know what I mean.

Once a “Customer Service Official” was available I walked up to her and explained what it is I wanted to do. She went through the motions of preparing things and printed out the necessary paperwork that I had to sign. She looked at my signature and gave me an apologetic look before telling me that the signature they have on file differs from the one I just made. I apologised and asked her to re-print the document. This is one of the problems of using a computer, I told myself, your handwriting starts to leave a lot to be desired.

“I’m sorry,” she says again, “I need it to look a little more like this one.”

I looked up to see that she had turned her computer monitor towards me to show me what my signature was supposed to be like.

I copied it diligently off the screen. I didn’t think she’d understand any discussion on security.



About the Writer

Unexpected Traveller is a writer for BrooWaha. For more information, visit the writer's website.
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5 comments on The Secure Bank

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By Unexpected Traveller on March 25, 2010 at 12:46 pm

Askcherlock - I did!

The Unexpected Traveller

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By Theresa H Hall on March 25, 2010 at 01:53 pm

Unbelievable! Was she a rookie CSR? Here .. let me show you how to forge someone's signature.

I am still shaking my head in wonder.

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By Unexpected Traveller on March 25, 2010 at 01:57 pm

Theresa - it makes you wonder doesn't it?

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By ranfuchs on March 30, 2010 at 07:36 pm

and the paper pushers still reign

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By Waleria88 on June 23, 2014 at 05:36 am

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