This is for all my Northern California Readers. I don’t normally like to write bad reviews but this is warranted, especially in the times where money is tight and if you do go out to eat, you want a pleasant dining experience for your money.
As a promise to my mom when I move down here to lovely sunny and recently Earth shooken Los Angeles, I come home once a month to visit.
Usually we go shopping, movie or dinner. You know the mother/daughter stuff.
My neighborhood that grew up in has had interesting changes over the last 30 years, and I’m glad to see some diversified restaurants crop up in the Dimond District of Oakland. Sure there have been others, but didn’t stay too long and there is one more that will be soon be going down this path.
So I was excited when an Indian Restaurant cropped up on Fruitvale Avenue. Shaan. It advertised North and South Indian Cuisine. So wanted to share my love of this food with my mom. She doesn’t like to go far from home these days so instead of driving to Berkeley thought we’d try this.
The atmosphere wasn’t too bad, and the prices were ok. They had definitely transformed the previous Dimond Bakery in to a nice place.
Service was mediocre, and the wait staff seemed to be rushing you to give your order.
Then our food came. The Samosa were good, so the meal seemed promising. We ordered Aloo Gobi (potatoes and cauliflower), tandoori chicken, lamb and rice. I was slightly disappointed with the food and the wait staff came over once to check on us.
Then the bill came. It was a good amount and I paid in cash. I was expecting a $10 change returned. So we waited and waited and I looked over toward the cashier and gave that expectant look for my change. A gal came over and asked if there was a problem. I informed her I wanted my change back, and she brought it back but it was missing the tip. Apparently he thought he’d just help himself to the tip. This annoyed me a bit and he was a young whipper snapper who thought it was probably the things to do. (probably a product of watching too much American tv, because mind you in India there is no such thing as tipping).
I thought I’d give this a restaurant another try and a week ago, I went with my sister.
The time the service and food had gotten worse. The tandoori chicken didn’t seem cooked all the way through, the potatoes were undercooked. We didn’t eat it all and while my sister was putting her food in containers they started clearing the table and took her bread, bread she paid for and wanted. We waited ages for our bill to come, and she finally had to go up to the counter. The cashier did the same thing again. He counted her change out but separated the bills into $4 and $6. I don’t know about you, but I was taught the etiquette of tipping and unless it is stated in the bill that 15% will be added, it is up to the customer to decide what to leave.
So shame on you Shaanan for your business practice. Just like good experiences, are shared so are bad. I for one will prefer the drive to West Berkeley for my courtesy and good food.
And for those of my readers familiar with South Indian, food such as Idli and Dosas, there was none to be had.
They have a lunch buffet, but if my dinner experience was not great I'd pass.