Doctor's online reputation can make or break the practice because there is a high percentage of patients consulting doctors/physicians based on online reviews. 77% of respondents reportedly use online reviews before finalizing on the choice of doctor. The results gives a limelight on the importance of online reviews and its role in patients count.
Patients consider it as a first step to check online reviews before they schedule an appointment because they don't want to waste a single penny on any doctor. Reputation management can be a good news for doctors/physicians because they can improve their reviews and increase their patients.
RenegadeWorks is by far the best reputation management software for doctors/physicians to manage their online reviews and also to keep the metrics under track for evaluating the success based on online marketing. For instance, doctors can maintain reports of specific time periods for seeing how many online requests and calls increased after the marketing.
Reputation management service doesn't limit to only monitor reviews. It also acts as a platform for getting feedback from the patients after they visit/consult the doctor and ask patients with positive feedback to share their review on you on websites you choose. They don't post fake reviews. They take feedback and reviews directly from the visited patients for improving and tracking their retention capacity too. It is an authentic and active reputation management service for doctors and physicians.
After a patient gives feedback through the reputation management software, feedback gets posted to your page dashboard and will be visible for visitors to see and you have complete control over it too. Online reputation management software also helps you in knowing the real-time feedback and feeling of your recent patients and will be helpful for you to do better services.
Depending on the feedback, they are navigated to different activities. Like, if a patient gives a good and positive review, they are posted to the pages you choose. And they are redirected to a site where they can write reviews and their experience on you. It helps in ranking better and will make your visitors believe the quality of your work.
If the patient gives a neutral experience, they are asked to follow your social media account. It will improve the opportunity for patients to keep in touch with the services and stay updated with the progress or news you offer.
If a patient is unhappy and negative regarding the service, they are asked to leave a message which comes directly from your emails. In this way, you can make a direct conversation and settle down the things before they post anything negative about you anywhere. They get the opportunity to discuss or vent their frustration to you than to the world.
Negative reviews however can't be stopped completely but it gives them a chance to vent out the emotions and soften them a bit and the level of negativeness lessens a bit. And for patients posting negative experience, monitor system sends you and keeps you updated with the happenings. In this way, you can respond to them immediately and fix the issues.